Information to the Public regarding Launch of Mobile App for lodging of public grievances on the pg portal:
The Government of India, under the guidance of PMO, Department of AR&PG has created a mobile app for lodging of public grievances on the pg portal, which can be installed on Android based mobiles. The App was launched by Hon’ble MOS (PP) on 21.10.2015. The launch of this mobile app by the Government of India is for facilitating easy lodging of grievance by an aggrieved citizen.
Mechanism for Redress of Public Grievances
The Institute has set up a Mechanism for redress of grievances received from the citizens of India with respect to the activities of the Institute. In this regard, the Institute has constituted the following Public Grievances Redressal Committee.
Public Grievances Redressal Committee:
- Indian citizens may register their grievances with respect to the activities of the Institute with the Member-Secretary of the Public Grievances Redressal Committee.
- The Member-Secretary will acknowledge receipt of the grievance.
- The Member-Secretary will assess the Grievance and forward it to the concerned Section/Department of the Institute for prompt redress of the grievance. The Member-Secretary will also bring the grievance to the knowledge of the Chairperson and all the members of the Public Grievances Redressal Committee.
- The Section/Department concerned on receipt of the grievance will examine the grievance and redress/prepare a reasonable reply and send the action taken report to the Member-Secretary.
- The Member-Secretary, with the approval of the Chairperson, Public Grievances Redressal Committee, will inform the Complainant about the action taken on the grievance.
The entire process will take not more than 2 months from the date of receipt of the grievance. If more time for redress/settlement of grievances is anticipated, interim reply will be issued to the Complainant.
If complaints fail to get redress to Grievance from the Indian Institute of Management Tiruchirappalli, they can approach the Directorate of Public Grievance (DPG) at https:dpg.gov.in/ for redress of grievance.
Appellate Authority:
In case, the complainant feels that his/her grievance is not addressed properly, he/she may approach the following Appellate Authority for Public Grievance for redressing his/her grievance.
If the complainant still feels that his/her grievance is not addressed by the Appellate Authority himself, then the member can approach the Director of the Institute.